Name of the business: Chicland
Website: chicland.shop
Address: 19 Blenheim Rd, Coningsby, Lincoln LN4 4TX, UK Email: contact@chicland.shop
Call: +44 584 878 454
1. General Warranty
We stand behind the quality of our products at Chicland. Starting on the day of delivery, all items bought from our store come with a limited 90-day warranty.
This warranty covers problems with the way the product was made and how it was put together when used normally.
2. What is included
Bad seams or stitching
Zippers, buttons, or fasteners that don't work right
Flaws in the fabric when it was delivered
Other problems that happened because of mistakes made during production
3. What Is Not Included
This warranty doesn't cover:
Normal wear and tear, like fading, shrinking, and stretching
Damage caused by improper use, neglect, or care (for example, washing at the wrong temperature or using harsh detergents)
Damage that happens by accident, like cuts, stains, or burns
Things that were changed or changed after they were bought
Clearance, final sale, or promotional items (unless they arrive broken)
4. How to Make a Warranty Claim
To file a warranty claim, please email us at contact@chicland.shop with the following information:
Number of the order
What the problem is
Pictures that show the problem
Our team will look over your claim and tell you how to send the item back, if you need to.
5. Solutions
If your warranty claim is approved, Chicland will, at its own discretion:
Fix the broken item, OR
Replace the item with the same or a similar one, OR
Give a full refund if it can't be fixed or replaced.
There will be no extra shipping costs for warranty claims that are approved.
6. Limitation of Liability
Under this policy, Chicland is only responsible for fixing, replacing, or refunding items that are broken. We are not responsible for any indirect or consequential damages that come from product defects.
7. Rights under the law
This warranty does not change your legal rights as a UK consumer.
8. Get in Touch
Please contact us at the following address for warranty claims or questions:
📍 Chicland 19 Blenheim Rd, Coningsby, Lincoln LN4 4TX, Royaume-Uni 📧 Email: contact@chicland.shop
Call: +44 584 878 454